If you need assistance or have questions, please leave your full name, phone number, and a brief message including the details of what you need—such as the event date, service type, or rental item. Once we receive your message, a team member will get back to you with the information or options available. We aim to respond within 24 hours.
Hours of Operation:
Tuesday -Friday 5:00PM-9PM
Saturday 9:00AM- 9PM
Sunday 9:00AM -6:00PM
If you would like to book outside of theses hours, please contact us directly
Party In A Box DFW is based in the Dallas-Fort Worth area. We are available for events outside the metroplex; however, a travel fee may apply.
You can reserve your event date with a non-refundable deposit ranging from $50 to 25% of the total cost, depending on the products and services selected. This deposit is required to secure your booking; deposit will go towards your balance.
We accept the following payment options:
Credit/Debit Cards
Zelle
Cash (Requires a valid credit card to be kept on file)
Cash App (Includes an additional processing fee based on rental amount)
A non-refundable deposit is required to secure your date. The exact amount will vary depending on the services booked.
NOTE: Any damages identified during breakdown or post-event inspection give us the right to charge the card on file for repairs at a reasonable rate. This section of the contract must be acknowledged and agreed to before a rental can be confirmed.
If you choose to cancel after payment has been made, your payment will NOT be refunded but can be applied as a credit toward a future event or rescheduled date.
In the case of a weather-related cancellation, the deposit remains non-refundable, but it may also be used as credit for a future booking.
Because forecasts often change, we typically wait until 48 hours before your event to make any weather-related decisions. At that point, if rain is still expected, you’ll have two options:
Reschedule
We’re happy to move your event to the following week or another available date that works for you.
Proceed with Modifications
If it's only light rain or a drizzle, we can still operate outdoors. In the case of heavier rain, we can shift activities indoors—provided there’s adequate space. While we generally don’t set up the full arena indoors, the bumper cars can still be used in an open room, along with other fun car-themed activities.
💡 Please Note:
If you choose to cancel due to weather, the deposit is non-refundable, but it can be applied as a credit toward a future event.
Our custom-built children’s bumper cars can operate on a variety of surfaces, including grass, pavement, carpet, and gym flooring. For grass setups, we kindly ask that the lawn is freshly cut prior to the event. As long as the area is relatively flat and free of steep inclines, we're good to go!